Privacy Policy
1. Who We Are
VolumeEdge ("we," "us," or "our") operates the website at volumeedge.polsia.app. We provide futures trading education, including online courses, free PDF guides, and daily email content. This Privacy Policy explains how we collect, use, store, and protect your personal information.
Contact us at any time: volumeedge@polsia.app
2. Information We Collect
| Data Type | What We Collect | How We Collect It |
|---|---|---|
| Email Address | Your email address | Email capture forms, newsletter signup, purchase checkout |
| Purchase Data | Purchase confirmation, transaction ID (no payment card data) | Stripe payment processor webhook events |
| Usage Data | Pages visited, referral source, approximate session data | Anonymous analytics beacon (no cookies, no IP storage) |
| Email Engagement | Open/click events (if email provider tracking is enabled) | Email service provider (Postmark) |
We do not collect: full name (unless you voluntarily provide it), phone number, physical address, payment card details (handled entirely by Stripe), or Social Security / government ID numbers.
3. How We Use Your Information
We use the information we collect to:
- Deliver purchased course materials and free guides to your email
- Send you educational emails and pre-market analysis (newsletter)
- Send automated email sequences related to your purchase (onboarding, follow-up)
- Process refund requests
- Comply with legal obligations (CAN-SPAM, etc.)
- Analyze aggregate usage patterns to improve our site (no individual profiling)
4. Email Communications (CAN-SPAM)
We send commercial email in compliance with the CAN-SPAM Act. Each email we send:
- Clearly identifies VolumeEdge as the sender
- Contains our contact information
- Includes a clear, functioning unsubscribe mechanism
- Does not use deceptive subject lines or header information
To unsubscribe from all VolumeEdge emails, click the unsubscribe link in any email or email us at volumeedge@polsia.app. We will process your request within 10 business days. Note that transactional emails (e.g., purchase confirmation, refund confirmation) are not subject to unsubscribe requests as they are required for your purchased service.
5. Data Sharing and Third Parties
We do not sell, rent, or share your personal information with third parties for their own marketing purposes. We share data only with the following service providers as necessary to operate our business:
- Stripe — Payment processing. Stripe handles all payment card data directly. We do not receive or store your full card number. Stripe's privacy policy: stripe.com/privacy
- Postmark / Email Provider — Transactional and marketing email delivery. Your email address is stored with our email service provider to enable sending.
- Polsia (Infrastructure) — Our website is hosted on Polsia infrastructure. Polsia does not use your data for independent marketing purposes.
6. Affiliate Links
Our site contains affiliate links to third-party prop firm evaluation services. When you click these links, the affiliate companies may use cookies or tracking pixels on their own sites. We do not control third-party tracking practices. We recommend reviewing the privacy policies of any third-party service you use.
7. Analytics
We use a privacy-preserving analytics system to understand aggregate website traffic. Our analytics system:
- Does not use cookies
- Does not store IP addresses
- Tracks page views and referral sources in aggregate only
- Does not build individual visitor profiles
- Does not share data with advertising networks
8. Data Retention
We retain your email address and subscription status for as long as you are subscribed to our email list or have an active course purchase. If you unsubscribe, we retain your email address in a suppression list to honor your unsubscribe request (we will not email you again). If you request complete deletion, we will remove your data from our active systems within 30 days, subject to our obligation to retain certain records for legal and tax compliance purposes.
9. Data Security
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. These measures include encrypted data storage, access controls, and secure connections (HTTPS). However, no internet transmission is 100% secure, and we cannot guarantee absolute security.
10. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately at volumeedge@polsia.app.
11. Your Rights
You have the right to:
- Access: Request a copy of the personal data we hold about you
- Correction: Request correction of inaccurate data
- Deletion: Request deletion of your personal data (subject to legal retention requirements)
- Unsubscribe: Opt out of marketing emails at any time
- Portability: Request your data in a machine-readable format
To exercise any of these rights, email us at volumeedge@polsia.app. We will respond within 30 days.
12. California Residents (CCPA)
California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, the right to delete personal information, and the right to opt out of the sale of personal information. We do not sell personal information. To exercise your CCPA rights, contact us at volumeedge@polsia.app.
13. Changes to This Policy
We may update this Privacy Policy from time to time. We will post the revised policy on this page with an updated effective date. Significant changes will be communicated to active subscribers by email. Your continued use of our services after changes are posted constitutes acceptance of the revised policy.
14. Contact Us
For any questions, requests, or concerns about this Privacy Policy or our data practices:
VolumeEdge
Email: volumeedge@polsia.app
Physical mailing address available upon request.